Repairs / Return / Refund

Products in need of repair purchased on the Website may be returned to DRACO within 3 Months from the day you received your products.

DRACO Jewelry will repair any breakage cause by manufacturer defect, within this time frame, at no charge. Normal wear and tear, improper care, or damage resulting from misuse will void this warranty. Repairs will be assessed on an individual basis.

The shipping cost of HKD 150 for returned products must be paid by you in advance for processing. The shipping cost includes shipping and insurance.

Should you require a repair, please contact us at info@dracohk.com, with the item in need of repair, what repair is needed, details from the original sales invoice, and your contact information. DRACO will assess whether the repair is approved on a case-by-case basis at its sole discretion depending on the nature of the repair.